Just buy another brand for less. They went so far as to Photoshop ‘enhance’ my warranty photos to increase contrast to support their claim, and they admit it.

My very expensive Tempur / Tempurpedic mattress is cracking all over on top after 8 years, and my wife can’t sleep in it. Tempur quickly voided the warranty claim saying it’s water damaged - after they ‘enhanced’ a single image, mostly highlighting shadows.

I think the memory foam bed is actually only good for 4-5 years depending how big you are and you local humidity. The warranty at 10 years is a total scam for anyone but tiny fairies living in a plastic bubbles. If they said “this lasts 5 year’s” sales would crater or cheap alternatives would win out. Instead they say ‘full 10 year warranty’ but Don’t honor it.

There is no water damage on my bed. Some slight soiling on the mattress cover where you lay (8 years, not washable) plus some shadows due to the window, and they say stained and water damage no warranty. ‘Enhanced’ my photo to make it look worse. Wouldn’t even look at additional photos or send someone out.

  • abrake@lemmy.world
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    9 hours ago

    Since no one has posted this yet so far, the Mattress Underground is the place to go for high-quality information about mattresses.

    You’ll learn far more than you’d ever want to know about mattresses. And you’ll probably end up paying more too if you buy from one of the recommended retailers. But if quality is your main concern, then this is how you figure out what’s real and what’s not.

    • kora@sh.itjust.works
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      6 hours ago

      Slightly off-topic: Is there a similar website for sofas?

      When I moved out, I was in a hurry and bought one after testing it for comfort for about thirty seconds. Turns out, it is, and most their product are, drop-shipped, low quality garbage.

      It started falling apart after a month. Been postponing the purchase for about two years because I am not able to find reliable sources of information to guide my purchase decision.

      Great sources for a mattress though. Guess I will cop one soon, as I bought my current one from Wayfair, same shit. Good riddance!

      • asqapro@reddthat.com
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        17 minutes ago

        This is a list of notes I put together when shopping for couches. Some of it requires getting hands-on with the couch so it won’t work well for online purchases, but you should be at least sitting on a couch before buying it. My notes were cobbled together from information I found online, so big grain of salt.


        Old couches are almost always going to be better than new ones because so many companies have dropped in quality over the years.

        Take a black light to look for pee spots or stains. Look for bugs (fleas, bedbugs).

        Things to look for:

        • Touch back of sofa & area under arm rest and see if it’s just fabric. Something solid usually means attention to detail / quality
        • Seat cushions that are solid foam wrapped in breathable layer (cotton, down, etc) are the worst quality cushions (degrade quickly over time)
        • Seat cushions that have layered foam or glued foam is a good sign and may mean springs in the foam (springs are generally a good thing)
        • Take off the seat cushions and see how far apart the springs underneath the cushions are / how many there are. More & tighter packed the better
        • Take off seat cushions and look for horizontal connection wires. There should be 2 minimum. Should be able to feel and see through fabric
        • Lift up the sofa. If it’s light weight, that’s bad. If it flexes, that’s bad. Good sofas are heavy and don’t flex when lifted
        • Don’t buy leather, buy polyester. This is personal preference, but leather is a lot more work to take care of & keep it looking nice
        • “Eight way hand tied” isn’t necessarily a sign of quality, but it’s better than s-springs. There can be fake “eight way hand tied”, which is why it isn’t always better

        Good brands:

        • Room & Board
        • What A Room
        • Arhaus
        • Maiden Home
        • Stickley
        • Thos. Moser
        • Ethan Allen
        • Stuart David (Amish)
        • Hancock and Moore
        • Bradington and Young
        • Classic Leather
        • American Leather

        Ok brands:

        • Bernhardt
        • Palliser
        • Lovesac
        • La-Z-Boy
        • Flexsteel

        Bad brands:

        • Crate & Barrel
        • Ashley
        • Article & Joybird
        • Wayfair
        • Natuzzi
        • Restoration Hardware

        When I bought my couches a few years ago, I got them used off Facebook Marketplace. It took a couple weeks for some decent Ethan Allen couches to pop up, but I got them for ~$400 each.

      • DireTech@sh.itjust.works
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        3 hours ago

        Would love this for sofas. Last one I got was crap and I find myself regretting not continuing to fix up our old 80s era leather sofa. That thing was built to survive the Cold War.

      • gramie@lemmy.ca
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        2 hours ago

        Wow, their website is really shitty on a phone, though (not sure about on a desktop). Half of all the pages are taken up with ads. Much too easy to hit one by mistake.

    • asqapro@reddthat.com
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      8 hours ago

      Derek from NapLab is also a great source. I did my own research before finding his website, but his recommendations matched what I had chosen. It also makes me chuckle to tell friends that a man named Derek will personally email you to tell you what mattress to buy.

      • ridethisbike@lemmy.world
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        2 hours ago

        Not only will he personally email you, but he will keep engaging to help you out. He recommended a mattress that fit the budget but didn’t ship to Alaska. After I told him that, he went out of his way to help me find another company that did. Ended up emailing back and forth with him a few times before landing on one of his recommendations.

        I found him via and old AskReddit thread he started and kept going.

        A+ effort from him.