Just buy another brand for less. They went so far as to Photoshop ‘enhance’ my warranty photos to increase contrast to support their claim, and they admit it.

My very expensive Tempur / Tempurpedic mattress is cracking all over on top after 8 years, and my wife can’t sleep in it. Tempur quickly voided the warranty claim saying it’s water damaged - after they ‘enhanced’ a single image, mostly highlighting shadows.

I think the memory foam bed is actually only good for 4-5 years depending how big you are and you local humidity. The warranty at 10 years is a total scam for anyone but tiny fairies living in a plastic bubbles. If they said “this lasts 5 year’s” sales would crater or cheap alternatives would win out. Instead they say ‘full 10 year warranty’ but Don’t honor it.

There is no water damage on my bed. Some slight soiling on the mattress cover where you lay (8 years, not washable) plus some shadows due to the window, and they say stained and water damage no warranty. ‘Enhanced’ my photo to make it look worse. Wouldn’t even look at additional photos or send someone out.

  • asqapro@reddthat.com
    6·
    6 hours ago

    This is a list of notes I put together when shopping for couches. Some of it requires getting hands-on with the couch so it won’t work well for online purchases, but you should be at least sitting on a couch before buying it. My notes were cobbled together from information I found online, so big grain of salt.

    Old couches are almost always going to be better than new ones because so many companies have dropped in quality over the years.

    Take a black light to look for pee spots or stains. Look for bugs (fleas, bedbugs).

    Things to look for:

    • Touch back of sofa & area under arm rest and see if it’s just fabric. Something solid usually means attention to detail / quality
    • Seat cushions that are solid foam wrapped in breathable layer (cotton, down, etc) are the worst quality cushions (degrade quickly over time)
    • Seat cushions that have layered foam or glued foam is a good sign and may mean springs in the foam (springs are generally a good thing)
    • Take off the seat cushions and see how far apart the springs underneath the cushions are / how many there are. More & tighter packed the better
    • Take off seat cushions and look for horizontal connection wires. There should be 2 minimum. Should be able to feel and see through fabric
    • Lift up the sofa. If it’s light weight, that’s bad. If it flexes, that’s bad. Good sofas are heavy and don’t flex when lifted
    • Don’t buy leather, buy polyester. This is personal preference, but leather is a lot more work to take care of & keep it looking nice
    • “Eight way hand tied” isn’t necessarily a sign of quality, but it’s better than s-springs. There can be fake “eight way hand tied”, which is why it isn’t always better

    Good brands:

    • Room & Board
    • What A Room
    • Arhaus
    • Maiden Home
    • Stickley
    • Thos. Moser
    • Ethan Allen
    • Stuart David (Amish)
    • Hancock and Moore
    • Bradington and Young
    • Classic Leather
    • American Leather

    Ok brands:

    • Bernhardt
    • Palliser
    • Lovesac
    • La-Z-Boy
    • Flexsteel

    Bad brands:

    • Crate & Barrel
    • Ashley
    • Article & Joybird
    • Wayfair
    • Natuzzi
    • Restoration Hardware

    When I bought my couches a few years ago, I got them used off Facebook Marketplace. It took a couple weeks for some decent Ethan Allen couches to pop up, but I got them for ~$400 each.