Just buy another brand for less. They went so far as to Photoshop ‘enhance’ my warranty photos to increase contrast to support their claim, and they admit it.
My very expensive Tempur / Tempurpedic mattress is cracking all over on top after 8 years, and my wife can’t sleep in it. Tempur quickly voided the warranty claim saying it’s water damaged - after they ‘enhanced’ a single image, mostly highlighting shadows.
I think the memory foam bed is actually only good for 4-5 years depending how big you are and you local humidity. The warranty at 10 years is a total scam for anyone but tiny fairies living in a plastic bubbles. If they said “this lasts 5 year’s” sales would crater or cheap alternatives would win out. Instead they say ‘full 10 year warranty’ but Don’t honor it.
There is no water damage on my bed. Some slight soiling on the mattress cover where you lay (8 years, not washable) plus some shadows due to the window, and they say stained and water damage no warranty. ‘Enhanced’ my photo to make it look worse. Wouldn’t even look at additional photos or send someone out.
Slightly off-topic: Is there a similar website for sofas?
When I moved out, I was in a hurry and bought one after testing it for comfort for about thirty seconds. Turns out, it is, and most their product are, drop-shipped, low quality garbage.
It started falling apart after a month. Been postponing the purchase for about two years because I am not able to find reliable sources of information to guide my purchase decision.
Great sources for a mattress though. Guess I will cop one soon, as I bought my current one from Wayfair, same shit. Good riddance!
This is a list of notes I put together when shopping for couches. Some of it requires getting hands-on with the couch so it won’t work well for online purchases, but you should be at least sitting on a couch before buying it. My notes were cobbled together from information I found online, so big grain of salt.
Old couches are almost always going to be better than new ones because so many companies have dropped in quality over the years.
Take a black light to look for pee spots or stains. Look for bugs (fleas, bedbugs).
Things to look for:
Good brands:
Ok brands:
Bad brands:
When I bought my couches a few years ago, I got them used off Facebook Marketplace. It took a couple weeks for some decent Ethan Allen couches to pop up, but I got them for ~$400 each.
Would love this for sofas. Last one I got was crap and I find myself regretting not continuing to fix up our old 80s era leather sofa. That thing was built to survive the Cold War.