The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.

  • titanicx@lemmy.zip
    link
    fedilink
    English
    arrow-up
    4
    arrow-down
    4
    ·
    7 hours ago

    Everyone hating this, but think about it, Chick-fil-A is one of the most popular chains, and they are widely known for their employees being extremely friendly. Burger King employees are known for throwing food and punches at people. Changing that view is important. This is the wrong way about it. And yet another way idiot ceos are using llms.

    • AlligatorBlizzard@sh.itjust.works
      link
      fedilink
      English
      arrow-up
      1
      ·
      2 hours ago

      Sure, but they’ve also got a reputation for treating their employees okay by fast food standards. That would be the right move for BK to get friendlier employees, but sHaReHoLdErS!

    • XLE@piefed.social
      link
      fedilink
      English
      arrow-up
      4
      ·
      4 hours ago

      Do I have to give Chick-fil-A credit for actually treating their employees right, or do they just mandate the friendliness?

    • MnemonicBump@lemmy.dbzer0.com
      link
      fedilink
      English
      arrow-up
      8
      arrow-down
      2
      ·
      6 hours ago

      The only think I know Chick-Fil-A for is funding conversion therapy camps and fascist politicians. That’s enough for me to never step foot in one

      • zarkanian@sh.itjust.works
        link
        fedilink
        English
        arrow-up
        1
        ·
        2 hours ago

        That place is like a cult. I mean, people are obsessed. It’s just a chicken patty with pickles; how good can it be? Maybe they sprinkle crack on it; I don’t know. I’m never going to find out because I’m a vegan.

    • HertzDentalBar@lemmy.blahaj.zone
      link
      fedilink
      English
      arrow-up
      3
      ·
      6 hours ago

      I think in BKs case working on food quality should come first. A thank you means nothing when they fuck up my order or the quality of the food is poor.

      • titanicx@lemmy.zip
        link
        fedilink
        English
        arrow-up
        1
        arrow-down
        1
        ·
        6 hours ago

        Always in news, usually some random chick in the hood that gets mouthy or some white dude that thinks he is God because he eats there.

        • UnderpantsWeevil@lemmy.worldOP
          link
          fedilink
          English
          arrow-up
          3
          arrow-down
          1
          ·
          6 hours ago

          Always in news

          Fucking Sinclair bullshit. Local news is vile. Might as well be the god damned Klan running those stations.