I’ll go first. I did lots of policy writing, and SOP writing with a medical insurance company. I was often forced to do phone customer service as an “additional duties as needed” work task.
On this particular day, I was doing phone support for medicaid customers, during the covid pandemic. I talked to one gentleman that had an approval to get injections in his joints for pain. (Anti-inflamatory, steroid type injections.) His authorization was approved right when covid started, and all doctor’s offices shut the fuck down for non emergent care. When he was able to reschedule his injections, the authorization had expired. His doctor sent in a new authorization request.
This should have been a cut and dry approval. During the pandemic 50% of the staff was laid off because we were acquired by a larger health insurance conglomerate, and the number of authorization and claim denials soared. I’m 100% convinced that most of those denials were being made because the staff that was there were overburdened to the point of just blanket denying shit to make their KPIs. The denial reason was, “Not medically necessary,” which means, not enough clinical information was provided to prove it was necessary. I saw the original authorization, and the clinical information that went with it, and I saw the new authorization, which had the same charts and history attached.
I spent 4 hours on the phone with this man putting an appeal together. I put together EVERY piece of clinical information from both authorizations, along with EVERY claim we paid related to this particular condition, along with every pharmacy claim we approved for pain medication related to this man’s condition, to demonstrate that there was enough evidence to prove medical necessity.
I gift wrapped this shit for the appeals team to make the review process as easy as possible. They kicked the appeal back to me, denying it after 15 minutes. There is no way it was reviewed in 15 minutes. I printed out the appeal + all the clinical information and mailed it to that customer with my personal contact information. Then I typed up my resignation letter, left my ID badge, and bounced.
24 hours later, I helped that customer submit an appeal to our state agency that does external appeals, along with a complaint to the attorney general. The state ended up overturning the denial, and the insurance company was forced to pay for his pain treatments.
It took me 9 months to find another 9-5 job, but it was worth it.
I have rage quit two jobs.
A long time ago I worked in a supermarket as a personal shopper. It was a pretty decent job, early start (4am) but an early finish, so it felt that I had the whole day to do whatever I wanted, though I was tired.
Skip ahead to Christmas eve, where everybody apparently has left their huge shops until the very last minute. Not only through our online service, but also in person.
Imagine this: You are being pushed to complete orders as quickly as possible and being called out for being slow, not only that, but every aisle is so full of people that you literally cannot push your trolley through them. I literally couldn’t move or do my job. I’m fairly embarrassed to say that I walked out, didn’t even tell anybody, and to my surprise I never got called out for it (I think it was too busy to notice) and the way the system worked, one of my colleagues would have just got the order and completed it without me.
The first job I ever quit, I must have been 16 years old. I was working as a promoter for a bar in a small town, essentially walking around with a sign, hanging out flyers, etc. ironic that a 16 year old is advertising a place they wouldn’t otherwise be allowed into, but it was cash in hand and pretty dodgy.
On my first night I was promised $50 for my work, but ended up being given $25 because they said it was a trial night. Suddenly my nightly salary is $25 and as a 16 year old, I’m a bit too scared of this dodgy guy in his car that was paying me to ask for the full amount.
Skip ahead a couple of weeks (I work maybe 3-4 nights a week, hours are like 10pm-5am) and tonight, it is pouring down with rain, I’m freezing cold, my uniform involves a t-shirt, and it is genuinely just a horrible experience.
I go to my boss, and tell him that I’m gonna go put my coat on and he says that’s not part of my uniform. I get a bit ballsy and tell him I want the extra $25 for the night before, and he said he never promised me anymore money than $25. So I walk home, in the rain, feeling hard done by but also like I learnt a valuable lesson. I never worked for less than I was worth after that.