Just buy another brand for less. They went so far as to Photoshop ‘enhance’ my warranty photos to increase contrast to support their claim, and they admit it.
My very expensive Tempur / Tempurpedic mattress is cracking all over on top after 8 years, and my wife can’t sleep in it. Tempur quickly voided the warranty claim saying it’s water damaged - after they ‘enhanced’ a single image, mostly highlighting shadows.
I think the memory foam bed is actually only good for 4-5 years depending how big you are and you local humidity. The warranty at 10 years is a total scam for anyone but tiny fairies living in a plastic bubbles. If they said “this lasts 5 year’s” sales would crater or cheap alternatives would win out. Instead they say ‘full 10 year warranty’ but Don’t honor it.
There is no water damage on my bed. Some slight soiling on the mattress cover where you lay (8 years, not washable) plus some shadows due to the window, and they say stained and water damage no warranty. ‘Enhanced’ my photo to make it look worse. Wouldn’t even look at additional photos or send someone out.
You could take them to small claims court and you’d likely win. A headache, but a solution.
A slightly smaller headache in the US is to file a complaint with your states attorney general.
Adding onto this, every state AG regularly pursues companies for not honoring their warranty. It takes some paperwork (usually original purchase receipt, original warranty terms, and your desired resolution), but it’s usually not too bad. Yours might even list it as a common category for your complaint. Probably takes about 20 minutes.
Companies don’t usually fuck around when the AG is watching. You probably aren’t the only one to complain, and too many complaints can lead to a full-blown lawsuit from one of the most capable organizations in the state. The penalties can include your entire company - including parent, children, and sibling companies, being banned from doing business in the state.
Unless they are yet another company hiding behind bullshit arbitration T’s and C’s.
those arbitration clauses generally only cover class action, but regardless in this case going through arbitration would be cheaper for them anyway since it’s very likely the third party will side with them. Additionally, I’m fairly certain if they went through the AG it becomes a criminal case not a civil due to them violating consumer protection laws, which would likely make the arbitration clause obsolete anyway as a consumer contract or agreement can not override law.
While the AG has a number of options available, most common are civil suits. But even before that, simply having the AG in the middle is putting them on notice that they need to really, REALLY be confident that they are in the right. In most circumstances, they will simply approve your warranty claim to avoid the risk.
When you see headlines of “[state] AG sues XYZ Corp for not honoring warranty claims”, it means there have been a ton of complaints, or a lot of complaints where they still refused. You should never purchase from a company that’s had one of these headlines recently.