Well, I once got a callback from a mobile operator support rep, and she was speaking so perfectly (tone, pauses, the way she built sentences, everything), that our conversation came out like:
Booooring! Give me human. Human operator. O-pe-ra-tor! Person!
I’m sorry, but you will have to deal with the fact I’m real lol
!!!
I don’t know what she was doing at a call center, because that was a professional voiceover or advertisement level
…folks frequently presume i’m a recording on telephone calls; i used to do radio so i guess my extemporaneous diction comes across more composed than anticipated…
I used to keep a tally of how many people asked me if I was a robot when I worked at a call center. Every time someone asked the conversation basically followed the bullet points you laid out lol. The company did also use my voice for the intro/directory, so that probably didn’t help.
Before then I worked at Disney and they filmed/recorded me a couple of times for international training videos and the like. I’ve always spoken clearly and enunciated properly ¯\_(ツ)_/¯
I work at a call center for insurance stuff and regularly have people start the call with ‘REPRESENTATIVE’ or ‘SPEAK TO A HUMAN’ because they think I’m still a part of the IVR system.
One thing to keep in mind with any call center, is that no matter how specific you feel like your problem is, that rep has said that exact same line thousands of times, probably a few times that same day. For a lot of issues, it’s the same thing, just swap some names and numbers. And when you say the same thing over and over, you get really good at communicating the exact information that someone needs with as few of the little imperfections that’s make a conversation sound ‘human’ as possible.
Well, I once got a callback from a mobile operator support rep, and she was speaking so perfectly (tone, pauses, the way she built sentences, everything), that our conversation came out like:
I don’t know what she was doing at a call center, because that was a professional voiceover or advertisement level
…folks frequently presume i’m a recording on telephone calls; i used to do radio so i guess my extemporaneous diction comes across more composed than anticipated…
I used to keep a tally of how many people asked me if I was a robot when I worked at a call center. Every time someone asked the conversation basically followed the bullet points you laid out lol. The company did also use my voice for the intro/directory, so that probably didn’t help.
Before then I worked at Disney and they filmed/recorded me a couple of times for international training videos and the like. I’ve always spoken clearly and enunciated properly ¯\_(ツ)_/¯
Have you ever pretended to be a voicemail machine because you didn’t want to talk to someone
I work at a call center for insurance stuff and regularly have people start the call with ‘REPRESENTATIVE’ or ‘SPEAK TO A HUMAN’ because they think I’m still a part of the IVR system. One thing to keep in mind with any call center, is that no matter how specific you feel like your problem is, that rep has said that exact same line thousands of times, probably a few times that same day. For a lot of issues, it’s the same thing, just swap some names and numbers. And when you say the same thing over and over, you get really good at communicating the exact information that someone needs with as few of the little imperfections that’s make a conversation sound ‘human’ as possible.