there was a case where a consumer was promised something by an AI chatbot and the company tried to renege on it

sorry I don’t really remember any details about it, although I am pretty sure that it was ruled the company had to uphold the chatbot response. Oh I think part of their defense was that the chatbot was an external company or something

edit: found it, looks like the same story the other user referenced

https://www.bbc.com/travel/article/20240222-air-canada-chatbot-misinformation-what-travellers-should-know