It’s not great when you have to wait for phone menus because you have a weird request that doesn’t fit neatly into the options, so you have to navigate multiple levels, then you finally connect to a human… and the call drops, putting you right back at square one.
I like self checkout and doing things online but I’d not consider these robo bullshit. I can navigate through those at the speed of my own brain, rather than being on the equivalent of an escort quest where the NPC is moving at the speed of smell.
Oh phone trees are terrible, I refer exclusively to online self service. I suppose an LLM might be able to help a caller connect to the correct set of humans better than phone trees…
If I’m resorting to phone, it’s because I really really need a human. I know there still exist some very old people stuck calling… But if they can’t work your online portal, they won’t be able to work a phone tree either…
It’s not great when you have to wait for phone menus because you have a weird request that doesn’t fit neatly into the options, so you have to navigate multiple levels, then you finally connect to a human… and the call drops, putting you right back at square one.
I like self checkout and doing things online but I’d not consider these robo bullshit. I can navigate through those at the speed of my own brain, rather than being on the equivalent of an escort quest where the NPC is moving at the speed of smell.
Oh phone trees are terrible, I refer exclusively to online self service. I suppose an LLM might be able to help a caller connect to the correct set of humans better than phone trees…
If I’m resorting to phone, it’s because I really really need a human. I know there still exist some very old people stuck calling… But if they can’t work your online portal, they won’t be able to work a phone tree either…