I worked in tech support for several years last decade… and the amount of people who tell me ‘my Facebook isn’t working’ to mean their internet connection is bust is insane. And they aren’t getting any smarter. Last time I worked tech support was in 2021 and I got fired when I nearly lost my shit with an American client who demanded to know why he couldn’t enter a company store without a mask.
Because people are not taught the basics of Lan network vs Wan network and corporations love to exploit this.
During the aws outage i heard multiple people be upset with their isp because “the wifi is broken”
I worked in tech support for several years last decade… and the amount of people who tell me ‘my Facebook isn’t working’ to mean their internet connection is bust is insane. And they aren’t getting any smarter. Last time I worked tech support was in 2021 and I got fired when I nearly lost my shit with an American client who demanded to know why he couldn’t enter a company store without a mask.