Are you sure there is no ticket? Some systems let you make tickets that the end user is not notified for. Also, depending on the size/ levels of automation your call may have populated all your info on the agents end.

Depending on the help desk they probably knew it was you. Did you call from a phone HR knows about? If it was a walk up, did they make the ticket before or after resetting your MFA?

It’s not. Simple reality is your going to end up in help desk (you might end up in a SNOC or related but ultimately I’d advise help desk just so you learn some real world ops). Security, like it’s engineering counterparts is not something you can do with zero experience in the industry. The two hardest job interviews you will ever have in the general it industry are getting into help desk, and getting out of help desk.

I use it a fair bit. Mind, it’s something like formating a giant json stdout into something I want to read…

I also do find it’s useful for sketching out an outline In pseudo code.

Just to give an outsider perspective to anyone reading this. I live in the Seattle Metro, have worked for Microsoft, and now work at a unicorn. I have a list of skill and experience that any ops department would drool over. Amazon is is one of the companies I won’t even apply to unless I’m desperate for a job (and even then I’m not planning to stay).

And I know I’m not the only one.

Aka sso.tax

Which veggie dog worked for you? I can’t find one that grills correctly.

When I was taught it it was not pure left/right. Rather a method to differentiate levels of Libertarianism form other branches of liberalism focused on social justice (rising tide and all that). Any idea where you read it? Poli sci wonk phrasing being included into more popular literature is always fun to see.

If your installing, or deleting something and your package manager is modifying more then a few packages: stop, read and think about what your about to do.

Enterprise tooling (aka a usable API) and it stays out if my way.

Along a similar vain to making a git friend, buy your sysadmins/ops people a box of doughnuts once in a while. They (generally) all code and will have some knowledge of what you are working on.

Important question: Pulumi or Terraform?

I have a framework. Hands down the best laptop I’ve ever worked with/on.

As an ops person I disagree! Our arbitrary changes are documented in a jira ticket in the ops project. If you can’t view the ops project fill free to open a ticket in ops and we will triage it when we feel like it.

We found an use case with Page duty and it’s ical feed already…

Depends on how niche. Some stuff unfortunately only comes from truly large user bases. At a guess, the further you go from a tech/liberal core and overlapping hobbies, the longer it will take for the content to emerge.

The people who are here are more willing to post. So less of us overall but also less lurkers.

Hey now! Gitlab ci is totally fine so long as your simply running your build.sh file out of it. Anything more and your risking madness.

It’s a little more complex then that.

First we need to draft a project to keep the PMs happy. Then test the change…

Then get it through change management…

Or just have our friends in secops make it a security call and a priority. Not saying I’ve done this before - no sir.

First off, aiming to start in security is a fools errand. Security is one of the many paths that your career might take after you gain some knowledge.

Some more random thoughts before real advice. The two hardest things in IT are getting into help desk, and getting out of it. The reason is two fold: 1) help desk is the great entry point for the greater IT industry, and 2) one person in a help desk role is fairly similar to another when it’s time to move out of help desk.

Now: If you have the time, go to your local community college and take their it/networking/security program. The degree will help - you won’t skip help desk (unless your lucky), but you are better equipped for getting out of it. You will also learn a bunch of stuff, get some projects to stick on a resume, etc.

If you don’t have that time you can go the cert route. Be warned however - certs do not substitute for real experience. Do not fall for the trap of thinking that getting X cert is your ticket to Y job. You will be in for a ride awakening when your sitting across from someone like me that only asks situational, hypotheticall questions with no correct answer ( I care about how you think and approach problems over book smarts).

Ok. Last bit of advice: the 10 things I look for (in order) when interviewing entry level help desk.

1. customer service skills,
2. ability to learn,
3. customer service.
4. some mild interest in tech.
5. customer service.
6. the ability to learn troubleshooting.
7. customer service.
8. the ability to admit you don’t know…
9. customer service.
10. not being an asshole.

I can teach you how to fix a printer, design a network, or spin up infrastructure in the cloud. I can’t teach you how to act around people.