That makes sense given the region

What area of the country are you in? I’m on the West Coast and the normal pronunciation is with the L. Pronunciations often depend on region though

Yes, sending paramedics is normal. Including the mental health expert and not sending cops for certain calls is new.

In most of the US, if someone is having a mental health crisis where they may hurt themselves or others, the only option has been to call the emergency line and have cops sent. Cops don’t receive adequate training on how to deal with those situations and far too many have ended in the death of the person needing help