Well since I’ve been mostly in customer service jobs I’d like for people to know that the reps don’t make the rules or decisions. When there is something about a store or service that’s undesirable such as prices then it’s something to bring up to upper management or just let them lose you as a customer. But you can be as nice to the reps as they are to you.
This is a completely fair point. If I were given the proverbial golden keys to rewrite bidding practices, I imagine whatever I wrote would be subject to perverse incentives of some kind.