assume the expertise and competency of every person I interact with. Especially in the service industry.
the turnover at these places is insane, because they hire shit people, due to offering shit pay. there IS NO expertise, and rarely competence. if you ask a question about the product, they’ll say “i don’t know” and walk away. this is largely the fault of management and training, but also–would you give a rat’s ass about the 15th guy in line’s hurry when you’re getting paid jack shit per hour? i fucking wouldn’t. the attitude is you’ll get it when you get it; if you stopped at starbucks when you’re already running late, that’s a you problem
But then again, I did get fired from Starbucks as a teen.
You can still be competent at a shit job. But yes, if you pay shit pay you get what you paid for. We absolutely agree that it’s not the person behind the counter’s fault. They’re trying to get through a shift, not craft the perfect coffee order to your exacting standards. They can’t even control the grind or pull or steam temp on the new machines. You’re better off going to a fucking vending machine.
the only 2 things i ever get from starbucks anymore (maybe 2 or 3 times a year) is brewed coffee or iced americano. unless something’s wrong with the machines, it’s pretty much a) push a button, b) wait for coffee to pour, c) put a lid on the cup. very difficult to fuck up at any point in that procedure
as much as i shit on starbucks as a company, those clover coffee machines are fucking legit
the turnover at these places is insane, because they hire shit people, due to offering shit pay. there IS NO expertise, and rarely competence. if you ask a question about the product, they’ll say “i don’t know” and walk away. this is largely the fault of management and training, but also–would you give a rat’s ass about the 15th guy in line’s hurry when you’re getting paid jack shit per hour? i fucking wouldn’t. the attitude is you’ll get it when you get it; if you stopped at starbucks when you’re already running late, that’s a you problem
You can still be competent at a shit job. But yes, if you pay shit pay you get what you paid for. We absolutely agree that it’s not the person behind the counter’s fault. They’re trying to get through a shift, not craft the perfect coffee order to your exacting standards. They can’t even control the grind or pull or steam temp on the new machines. You’re better off going to a fucking vending machine.
the only 2 things i ever get from starbucks anymore (maybe 2 or 3 times a year) is brewed coffee or iced americano. unless something’s wrong with the machines, it’s pretty much a) push a button, b) wait for coffee to pour, c) put a lid on the cup. very difficult to fuck up at any point in that procedure
as much as i shit on starbucks as a company, those clover coffee machines are fucking legit