On Reddit, Subreddits have a “Modmail” feature that allows users to message all subreddit moderators at once, and moderators can respond collaboratively.
Should Lemmy consider potentially implement something similar, for Communities?
Even a basic version — like leveraging the already existing DM feature to have a Group DM that automatically includes all moderators and the user who sent the message — could help improve communication between users and community mod teams.
This could just use Lemmy’s existing DM system but adapted for group messages tied to the mod team of a specific community.
Later on, if this proves to be successful, it could potentially be tweaked even further, and have support for Modchat, via the same Group DM as the potential Modmail.
Community Modmail System (Group DM for Mods + User) - GitHub Issue
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When I was a Reddit mod, the only use of that feature was for people we’d banned to send us abusive messages. Or ask why their spam was deleted.
I’ve had situations where it was useful, and managed to get unbanned (I was apparently talking about the Fediverse too much)
FYI, this was considered fairly recently, and the end-result was:
Will re-open if anyone wants to work on this, but its way out of scope for us.
I’m surprised that they decided to host DM’s/etc. themselves, and not potentially integrate a protocol like Matrix.Org, XAMPP, etc.
Ik that Matrix allows user:
Clients
Bridges
Servers
Integrations
etc.
I feel like this is an example of how the core dev team running on an instance that basically just has 3 of the admins do more or less all the moderation for the entire site is not ideal. This type of feature is probably one of the most-requested pain points for most people who run most servers, but my guess is that it’s basically completely invisible to the .ml team why it would even be needed, because their model works fine for them, so why would they.
Of course they’ve got a right to work or not work on whatever they want, but if their goal is success and good moderation for most servers this type of scalability and teamwork enabling thing is super important.
Sounds like they are more than happy to accept PRs though. They have their handfuls already so everything is going to get prioritized one way or another.
Yeah, probably. The other side of “this is so badly needed why haven’t you done it for us” is “if this is so badly needed why haven’t any of the server admins or mods implemented it yet.”
