bimbimboy@lemm.ee to Technology@lemmy.worldEnglish · 6 个月前Half of companies planning to replace customer service with AI are reversing coursewww.techspot.comexternal-linkmessage-square176fedilinkarrow-up1928arrow-down16
arrow-up1922arrow-down1external-linkHalf of companies planning to replace customer service with AI are reversing coursewww.techspot.combimbimboy@lemm.ee to Technology@lemmy.worldEnglish · 6 个月前message-square176fedilink
minus-squarerefract@lemmy.dbzer0.comlinkfedilinkEnglisharrow-up19·6 个月前They fought him over ~700CAD. Thats wild.
minus-squareM0oP0o@mander.xyzlinkfedilinkEnglisharrow-up13·6 个月前They did the same for me when my mother passed (no AI, just assholes though).
minus-squareoh_@lemmy.worldlinkfedilinkEnglisharrow-up8·6 个月前Very true. Air Canada doesn’t need AI to be terrible.
minus-squareKrudler@lemmy.worldlinkfedilinkEnglisharrow-up1·6 个月前It wasn’t the $700 dude you have to know that.
minus-squarerefract@lemmy.dbzer0.comlinkfedilinkEnglisharrow-up1·6 个月前I’m aware. The idea is it had to escalate for him to get to the point of suing them. If they’d just eaten the cost, it most likely wouldn’t have gone to court or come to light. Was my comment reductive? Sure… but that was the point.
minus-squareKrudler@lemmy.worldlinkfedilinkEnglisharrow-up1·edit-26 个月前Yes it’s very circular. You know it had nothing to do with the $700, it had to do with not opening precedent to a flood of future lawsuits. I probably would not have replied the way I initially did, but you framed it a $700, and it has nothing to do with it.
They fought him over ~700CAD. Thats wild.
They did the same for me when my mother passed (no AI, just assholes though).
Very true. Air Canada doesn’t need AI to be terrible.
It wasn’t the $700 dude you have to know that.
I’m aware. The idea is it had to escalate for him to get to the point of suing them. If they’d just eaten the cost, it most likely wouldn’t have gone to court or come to light. Was my comment reductive? Sure… but that was the point.
Yes it’s very circular.
You know it had nothing to do with the $700, it had to do with not opening precedent to a flood of future lawsuits.
I probably would not have replied the way I initially did, but you framed it a $700, and it has nothing to do with it.