Apparently they only sent 3 notification Emails, which a large number of their customers are reporting they never received. No one at InfluxData thought to do a scream test or even check the traffic levels to the region before deleting the data.

  • SubPrimeBadger@lemmynsfw.com
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    1 year ago

    This is insane. The data is gone??? Why would you delete the instances? Think about it, they made a terrible decision to just stop services for no other reason than cost cutting. Customers were not fully aware and they randomly deleted everything. While still a horrible solution, they could have just shutdown the instances and had the data available for a period while they assessed the impact but no, they just went straight to delete. That is the most extreme example of incompetence that I’ve seen in a while.